Privacy Policy for openhouse2013.com
1. Introduction
At openhouse2013.com, we are committed to safeguarding your personal data and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and process your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We have designed our systems, services, and policies to prioritize your privacy and ensure transparency in our data handling practices.
2. Scope of This Policy and Our Role as Data Controller
This Privacy Policy applies to all users of our website, openhouse2013.com. It governs the data processing activities that occur via your use of the site, and through interactions such as account registration, purchases, communications, or submission of support requests. Where we determine the purposes and means of processing personal data, openhouse2013.com acts as the Data Controller in accordance with relevant laws.
3. Categories of Personal Data We Process
When you use our services, we may collect and process the following categories of personal data:
A. Usage Data
Includes information such as the browser type and version, operating system, referral source, length of visit, page views, IP address, geographical location, session duration, and general usage patterns while interacting with openhouse2013.com.
B. Account Data
Includes personal identifiers you provide when creating or managing your account, including your full name, address, email address, and telephone number.
C. Profile Data
Includes your user preferences, purchase history, favorited content, interests, and behavioral insights derived from your use of the site.
D. Communication Data
Includes the contents of your communications with us, including support requests, feedback, inquiries, and any records of such interactions retained for quality assurance and customer support purposes.
E. Technical Data
Comprises information about your device and system environment including device type, screen resolution, connection type, operating system version, browser configuration, and other system diagnostics that help us troubleshoot, optimize, and improve our website.
F. Transaction Data
Involves data related to purchases or services completed through openhouse2013.com. This may include order history, billing addresses, partial payment details (note that full payment details are processed securely through lawful third-party processors not operated by us), and shipping/delivery information.
G. Preference Data
Includes your communication preferences, opt-in records for marketing and promotional materials, and declared interests relevant to our services and content.
4. Legal Bases for Processing Personal Data
We process your data lawfully, transparently, and for specific purposes. Depending on the nature of the data and interactions, we rely on one or more of the following legal bases:
– Consent: When you explicitly provide consent to process your data for specified purposes such as marketing communications.
– Contractual Necessity: When data processing is required to perform a contract (e.g., fulfilling an order or creating a user account).
– Legitimate Interest: Where processing is necessary to further our legitimate business interests in a manner that does not override your fundamental rights and freedoms (e.g., fraud prevention, service optimization).
– Legal Obligation: Where we are legally required to process your information under applicable laws or court orders.
5. Your Rights Under GDPR and CCPA
Depending on your location, you may have the following rights regarding your personal data:
– Right of Access: You may request access to the personal data we hold about you.
– Right of Rectification: You may request correction of inaccuracies or the updating of incomplete data.
– Right of Erasure (“Right to Be Forgotten”): In specific circumstances, you may request that we delete personal data concerning you.
– Right to Restriction: You may request restriction of processing where lawful grounds apply.
– Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.
Under the CCPA, California residents also have the right to:
– Know what data we collect, use, disclose, or sell.
– Opt out of the sale (if any) of personal information.
– Non-discrimination for exercising their privacy rights.
To exercise any of these rights, contact us at [email protected].
6. Data Security Measures
openhouse2013.com implements robust technical and organizational safeguards to ensure the protection of your personal data. These include:
– Encryption of data in transit and at rest;
– Access controls and authentication protocols;
– Secure backups and disaster recovery systems;
– Employee training on data privacy and handling;
– Regular security monitoring and system updates.
While no method of electronic storage is 100% secure, we strive to use commercially acceptable means to protect your data in alignment with industry standards.
7. International Data Transfers
Where personal data is transferred outside of the jurisdiction in which it was collected, we ensure an adequate level of protection is maintained. For transfers from the European Economic Area (EEA), we utilize appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission and ensure additional measures are taken where required to maintain compliance with GDPR.
8. Data Retention
We retain personal data only for as long as is necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or reporting requirements. Data retention periods vary based on category:
– Usage Data: retained for up to 12 months for analytics, performance optimization, and diagnostic purposes.
– Account Data: retained while your account remains active and thereafter for up to 6 years to comply with legal obligations.
– Transaction Data: retained for 6 years or as required under financial and tax regulations.
– Communication and Support Data: retained for 24 months for service improvement purposes or as long as required by applicable law.
– Marketing and Preference Data: retained until you withdraw consent or unsubscribe.
Once data is no longer necessary, we securely delete or anonymize it.
9. Cookie Policy
openhouse2013.com uses cookies and similar technologies to enhance site performance, improve user experience, and deliver relevant content. We use the following types of cookies:
– Essential Cookies: Necessary for core website functionality (e.g., login authentication, cart management).
– Functional Cookies: Support customized user experiences (e.g., remembering preferences).
– Analytics Cookies: Help us understand user behavior using aggregated and anonymized data (e.g., through services like Google Analytics).
– Performance Cookies: Monitor website performance to identify areas for improvement.
10. Cookie Management & Compliance
Visitors from jurisdictions with cookie laws (e.g., EU, UK, California) are shown a cookie consent banner upon first visit. You may manage cookies at any time by adjusting your browser settings or within our cookie consent manager, accessible at the footer of openhouse2013.com.
We do not sell personal data as defined under the CCPA. However, we respect and honor global privacy control signals, as mandated by applicable law.
11. Protection of Children’s Data
openhouse2013.com does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that such data has been collected inadvertently, we will take prompt steps to delete it. If you believe we have collected personal information from a child under 13, please contact us immediately at [email protected].
12. Policy Updates
Our Privacy Policy may be updated from time to time to reflect changes in legal requirements or operational practices. When changes are made, we will revise the policy accordingly and notify users where required by law. Continued use of our services following any updates constitutes acceptance of the revised terms.
13. Contacting Us
For any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact us at:
Closing Statement
openhouse2013.com is committed to maintaining full compliance with GDPR, CCPA, and all other applicable data protection laws. If you have further questions about how your data is handled or wish to exercise your rights, we invite you to contact us directly at the email address provided above.